Privacy Policy
Last updated: October 1st, 2025
This Privacy Policy describes how Hourglass Pilates Studio (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to the user of our Services—whether you are a customer, website visitor, or another individual whose information we collect in connection with providing our Services.
Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised version on this page, update the “Last updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us and our Site.
In addition to the specific uses described here, we may use your information to communicate with you, deliver our Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others.
What Personal Information We Collect
1. Information You Provide Directly
Information that you submit to us through the Services may include:
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Contact details: name, address, phone number, and email address.
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Order details: billing address, shipping address, payment confirmation, and contact information.
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Account information: username, password, and security questions (if applicable).
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Shopping activity: items viewed, added to cart, or added to a wishlist.
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Customer support information: details provided in your communications with us (e.g., messages sent through the Site or email).
2. Information Collected Automatically (Cookies and Usage Data)
We automatically collect certain information about how you interact with our Site (“Usage Data”). This may include device information, browser type, IP address, network details, and other data about your interactions with our Site. We use cookies, pixels, and similar technologies (“Cookies”) to enhance your experience, improve our Services, and analyze traffic. You can manage your Cookie preferences through your browser settings.
3. Information from Third Parties
We may obtain information about you from third-party sources, such as:
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Website and service support providers (e.g., hosting platforms, scheduling systems, and analytics tools).
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Payment processors, who collect payment information necessary to process your transactions.
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Marketing and advertising partners, who help us reach potential customers or better understand our audience.
How We Use Your Personal Information
We use your personal information for various purposes, including:
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Providing and improving our Services (e.g., managing bookings, processing orders, and handling customer inquiries).
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Marketing and communications (e.g., sending updates, promotions, or class information).
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Security and fraud prevention (e.g., verifying transactions and protecting against unauthorized activity).
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Legal compliance (e.g., fulfilling tax, accounting, or other regulatory obligations).
How We Disclose Personal Information
We may share your personal information with third parties for legitimate business purposes, including:
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Vendors and service providers who support our operations (e.g., hosting, payment processing, and scheduling).
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Marketing and business partners who assist in outreach or promotions.
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Affiliates or business successors in connection with business transfers, mergers, or restructuring.
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Legal or regulatory entities when required to comply with applicable laws or respond to lawful requests.
Cookies and Tracking
Our Site uses Cookies to enhance your browsing experience, personalize content, and analyze user behavior. You can choose to disable or limit Cookies through your browser settings; however, doing so may affect the functionality of certain parts of our Site.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
