Privacy Policy
Last Updated: October 5, 2026
INTRODUCTION
Hourglass Pilates Studio (“Hourglass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Hourglass Pilates Studio collects, uses, and protects information when you visit our website, use the Hourglass Pilates Studio mobile application (the “App”), create an account, book a class, purchase a membership or package, or otherwise use our services (collectively, the “Services”).
The Hourglass Pilates Studio App is powered by Mariana Tek, a third-party fitness studio management and booking platform.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with Hourglass Pilates Studio.
Information You Provide:
When you create an account, book a class, purchase a membership or package, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Account information
• Class reservations
• Class attendance information
• Membership information
• Package information
• Payment and billing information
• Customer service communications
• Information you voluntarily provide to us
We collect information that is reasonably necessary to provide and manage our Services.
2. INFORMATION COLLECTED AUTOMATICALLY
When you use our website or App, certain technical information may be collected automatically.
This may include:
• Device type
• Operating system
• App version
• IP address
• Browser information
• Network information
• Date and time of activity
• Crash and diagnostic information
• Information about how you interact with the App or website
We use this information to operate, maintain, troubleshoot, secure, and improve our Services.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Maintain website functionality
• Remember preferences
• Understand website traffic
• Analyze how visitors use our website
• Improve our website and Services
• Maintain security
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. HOW WE USE YOUR INFORMATION
We may use information we collect to:
• Create and manage your account
• Allow you to book and manage Pilates classes
• Manage memberships and packages
• Process payments
• Send booking confirmations
• Send class reminders
• Communicate with you about your account
• Respond to customer service requests
• Provide information about our classes and Services
• Improve our website and App
• Maintain the security of our Services
• Detect and prevent fraud or unauthorized activity
• Comply with applicable laws
• Protect our rights and the rights of our customers
We do not use your information for purposes unrelated to providing, maintaining, or improving our Services unless otherwise disclosed or permitted by law.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted service providers that help us operate Hourglass Pilates Studio and provide our Services.
These may include:
• Class scheduling and booking providers
• Payment processors
• Website and application hosting providers
• Customer communication providers
• Email and messaging providers
• Technology and IT providers
• Analytics and technical service providers
• Security and fraud-prevention providers
These companies may process information on our behalf as necessary to provide their services.
Mariana Tek
The Hourglass Pilates Studio App and related booking functionality are powered by Mariana Tek.
Mariana Tek provides technology that may support:
• Customer accounts
• Class schedules
• Class reservations
• Memberships
• Packages
• Payments
• Waitlists
• Check-in
• Customer communications
• Reservation information
• Studio management
Information processed through Mariana Tek is subject to the applicable terms and privacy practices governing the Mariana Tek platform.
6. PAYMENT INFORMATION
Payments may be processed through third-party payment providers.
Depending on the payment provider, Hourglass Pilates Studio may receive information such as:
• Payment confirmation
• Transaction information
• Billing information
• Payment status
We do not intend to store complete payment card numbers on our own systems when payment processing is handled by a third-party payment processor.
7. HEALTH CONNECT AND HEALTH INFORMATION
Android Health Connect
Hourglass Pilates Studio does not use Android Health Connect.
The Hourglass Pilates Studio App does not request, access, read, write, collect, store, or share health or fitness information through Android Health Connect.
The App does not request Health Connect permissions such as:
• Heart rate
• Steps
• Calories
• Sleep
• Blood pressure
• Exercise or workout data
• Other Health Connect data
Hourglass Pilates Studio does not use Health Connect data for advertising, marketing, analytics, or any other purpose.
If you see Health Connect listed as a permission for an older version of the App, that permission is not used by Hourglass Pilates Studio and should be removed from the Android application.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, destruction, or misuse.
Where appropriate, information transmitted between your device and our systems may be protected using encryption technologies such as HTTPS/TLS.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide our Services
• Maintain your account
• Process transactions
• Maintain appropriate business records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce our agreements
• Protect our rights
When information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it when appropriate, subject to applicable legal requirements.
10. ACCOUNT AND DATA DELETION
If you create an Hourglass Pilates Studio account, you may request deletion of your account and associated personal information.
To request account deletion:
Email: info@hourglasspilatesstudio.com
Subject: Account Deletion Request
Please include the email address associated with your Hourglass Pilates Studio account.
After receiving a valid deletion request, we will delete or anonymize information that we are not required to retain.
Certain information may need to be retained when required for legal, accounting, security, fraud-prevention, or other legitimate business purposes.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request deletion of your account
• Ask questions about how your information is used
• Request information regarding our data practices
To make a privacy request, contact:
info@hourglasspilatesstudio.com
12. CHILDREN'S PRIVACY
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate authorization.
If you believe that a child under 13 has provided personal information to us, please contact us at info@hourglasspilatesstudio.com.
13. THIRD-PARTY SERVICES
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to periodically review this Privacy Policy for the most current information about our privacy practices.
15. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Hourglass Pilates Studio
Email: info@hourglasspilatesstudio.com
Website: www.hourglasspilatesstudio.com
