Frequently asked questions
To help ensure a safe and smooth experience, we kindly ask all new clients to arrive at least 10 minutes before the start of class. If it is your first time on the REFORMER you MUST be at the studio 10 minutes before class for a walk through. These are new machines, we’ll take a few minutes to guide you through them so you can feel confident and get the most out of your class.
For reformer classes, grips socks are required. If you don’t have any, don’t worry; you can purchase a pair at the studio! For Mat Sculpt and Mat Pilates, you will need to bring a yoga mat and a water bottle. Friendly reminder don’t forget your electrolytes! These classes are heated.
Late cancellations or no-shows will incur a $20 fee, which will be charged to the card on file. For those with an unlimited membership, a $20 no-show or late cancellation fee will also apply.
Cancellations must be made at least six hours before class to avoid penalties. Arriving 15 minutes late is considered a no-show, and clients will be charged $20 and forfeit their class credit. No exceptions will be made to this policy.
If your account shows an outstanding balance due to billing issues, a team member will reach out to assist with resolving the matter. Please note that if the balance is not cleared within the given timeframe, your booking privileges may result in a temporary suspension. Once the balance is settled, your account will be reinstated, and you will receive a confirmation email.
First-time visitors must arrive at least 10 minutes early to allow time for orientation. For safety reasons, late arrivals will not be admitted, and we’re unable to offer refunds or class credits for first-time clients who miss class due to lateness. Please note that grip socks are mandatory for all Reformer classes; don’t forget to bring a pair!
For inquiries regarding private sessions and private parties, please contact us via email at info@hourglasspilatesstudio.com
Coming Soon you may email us at info@hourglasspilatesstudio.com. We look forward to seeing you at Hourglass Pilates Studio.
